At Capelight House, we prioritize customer satisfaction and ensure that all our products meet high-quality standards. To provide a seamless shopping experience, we have established the following return and exchange policy:

No Refund Policy

We regret to inform our customers that Capelight House does not offer refunds on any products once they have been purchased. Please ensure that you review your order carefully before completing the purchase.

7-Day Exchange Policy

We understand that sometimes products may not meet your expectations. Therefore, we offer a 7-day exchange policy under the following conditions:

  1. Eligibility for Exchange:

    • The product must be in its original condition, unused, and in its original packaging.
    • All accessories, manuals, and packaging must be intact and returned along with the product.
    • The original proof of purchase (invoice or receipt) must be provided.

  2. Non-Exchangeable Items:

    • Items that show signs of use, damage, or wear and tear.
    • Electrical components, bulbs, and batteries once opened.
    • Products that were sold as clearance or promotional items.

  3. Exchange Process:

    • Customers must notify us within 7 days of purchase to request an exchange.
    • Exchanges can only be made for a product of equal or greater value (with the price difference paid by the customer).
    • The customer is responsible for returning the product to our store location.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately upon receiving the item. We will assess the issue and provide an appropriate resolution, which may include an exchange or store credit.

Contact Us

For any inquiries regarding our return and exchange policy, feel free to contact us:

📍 GERBER CENTRE, UNIT 6 26, GANTS INDUSTRIAL, 7130, South Africa
📞 +27832268533
📧 Ca**********************@***il.com

We appreciate your understanding and thank you for shopping with Capelight House!